• Serve as the senior point of contact, internal and external, for key client accounts, building and maintaining trusting senior level client relationships
• Resolve all client escalation issues, both internally and externally
• Develop a deep understanding of clients’ businesses, products, policies, and goals, establishing a long-term vision for clients’ businesses
• Actively promote agency areas of expertise to the clients (when appropriate) to identify ways of driving more revenue
• Provide thought leadership to clients through daily and longer-term interactions
• Work with the team to ensure they are delivering effective solutions to client
• Manage internal and external partner relationships and resources to achieve client objectives
• Manage work flow and client assignment
• Develop a strong spirit of collaboration and integration among team members and disciplines; promote positive working relationships
• Manage client budgets, internal costs, utilization, and resources
• Train and motivate Account Management staff, delegate responsibly, and maintain a positive environment that demands great work and recognizes achievement and fosters growth
• Participate and contribute as needed as part of the agency management team

• 10+ years of agency experience; Digital a plus!
• Team management experience
• Proven track record increasing client billing
• Blend of experience with big and small agencies
• Ability to think about the big picture, but roll-up sleeves and get to work when needed
• Full understanding of the principles of marketing communications planning, advertising, marketing, media, creative, production, public relations, research, agency finance, etc.
• Financial management
• Personnel management – instruction/motivation
• Excellent communications, interpersonal, and presentation skills
• High degree of flexibility
• Experience working with government agencies is a plus
• Bachelors (Minimum), Masters (Preferred)

Please submit resume, cover letter, portfolio if required and answer all questions in our online interface for consideration.

About Sensis
Sensis is a cross-cultural marketing agency driving behavior change. Moving beyond cultural boxes, we create useful, digitally relevant content to drive consumer action. Ads don't work. Content does. Because people experience content. To change behavior, you need to engage people first—through useful, digitally relevant means. These are the tools we use to build engagement, spark motivation and drive action among the cultures our clients look to influence. Along with our integrated advertising services, Sensis offerings include specialty practices SensisHealth, SensisChallenges and SensisCMO.
In addition to a competitive compensation package, we offer a generous amount of paid time off (PTO), paid holidays, health/dental/vision insurance, a 401(k) plan, along with other benefits.